Because our products are digital downloads (PDF ebooks), all sales are final and we do not offer refunds once the file has been delivered or downloaded.
However, we will provide support in these situations:
You were charged more than once for the same purchase.
You cannot access or download the file due to a technical issue.
You received the wrong file.
If you experience any of the above, contact us within 7 days of purchase at:
contact@susanaaravena.com
Include your purchase email and any receipt/order details.
Last updated: February 2026